Our general terms and conditions
1.Scope of application
Hoteldirect24. com as a trademark of trinus Service GmbH, hereinafter referred to as "agent", operates a reservation service for hotel rooms and comparable accommodations on Hoteldirect24. com and all affiliated partner sites, hereinafter referred to as "provider".
These General Terms and Conditions apply to all reservation enquiries and binding reservations and bookings via the broker's Internet portal and other online reservation systems operated by the broker.
These General Terms and Conditions shall also apply in the event of conflicting terms and conditions of business of users intending to book accommodation (hereinafter referred to as "guest"). These shall not be accepted even if the intermediary renders services in knowledge of the conditions of a guest, unless expressly agreed otherwise.
2. Power range
The aim of the service is to mediate and conclude an accommodation contract, which is concluded directly between the guest and the respective provider during a booking on the internet platform of the intermediary.
All and all claims and obligations arising from the accommodation or travel service contract, existing exclusively and directly between the guest and the provider. There is no accommodation or travel service contract between the agent and the guest.
The intermediary is not the provider or any other reservation system operator, but rather the provider chosen by the guest as the contractual partner.
In the event of breaches of duty by the provider, the agent is not obliged to compensate for the damages incurred by the customer. In order to enable the guest to handle the contractual relationship smoothly, he/she can compensate in individual cases. This happens after examination of the respective individual case and on free decision of the mediator. In this case, the guest assigns his claims for compensation against the provider to the intermediary, so that he can assert the recourse claims there.
3. Booking & reservations
Every reservation will be passed on to the respective provider by the agent as an explanatory messenger on behalf of the guest.
For a smooth transaction, it is absolutely necessary that the information given by the guest is complete and correct.
The last possible time of check-in by the customer in the respective accommodation may vary depending on the type of reservation made and will be presented during the booking process and selected by the guest on this basis.
If a time limit for check-in is specified, the reservation is not necessary in case of late arrival and there may be cancellation fees of the provider.
Accordingly, there is no entitlement to accommodation!
The transfer of accommodation booked through the agent is expressly and in particular prohibited.
Depending on the booking and type of reservation, a credit card number and the validity period of a credit card must be entered in the booking process. In this case, the credit card guarantees the provider the payment of all costs for the booked accommodation.
The costs are billed by the provider via your credit card directly to the provider on site. The card must be presented to the provider, the respective time of billing depends on the respective conditions of the provider.
In addition, the credit card serves as a security for the provider and can therefore also be charged by the provider for any cancellation fees or compensation. If the given credit card details are not correct or the card cannot be charged, the provider can cancel the booking.
4. Prices of accommodation
All prices are per room and night, partly inclusive and partly excluding breakfast, unless otherwise stated in the booking conditions. The additional services offered depend on the respective provider.
The provider is obliged to display the respective final price including all applicable taxes. The prices come from the respective provider himself, which taxes and other charges accrue in the case of accommodation, depend on the respective local regulations.
5. Changes and Cancellations
Depending on the provider's terms and conditions, the guest is obliged to pay the agreed price (or a partial amount) for the booked stay in the accommodation, if the booking has not been cancelled in time or not taken up without sorting.
The exact cancellation conditions depend on the provider.
Cancellations can only be made directly at the provider. The cancellation period depends on the local time of the respective provider.
The provider reserves the right to block individual guests if they leave incorrect details and data or if they cause frequent cancellations and non-arrivals. In this case there is no entitlement to accommodation.
6. Accommodation information
The information stored for the description is all based on information provided by the respective provider. For the correctness and completeness of the respective information, the agent has no influence and does not assume any responsibility.
7. Data protection
The agent collects, processes and uses the customer's personal data only if consent is given or a legal regulation permits the collection, processing or use of the data. The intermediary collects, processes and uses only such data that are necessary for the provision of its services as well as the use and operation of the Internet portal and/or the services offered on the Internet portal.
Under no circumstances will data be sold to third parties by the intermediary. Data will only be transmitted to third parties to the extent necessary for a booking or reservation with the provider chosen by the customer. This expressly includes the passing on to companies associated with the agent for the purpose of carrying out the booking.
Insofar as the agent has received the guest's e-mail address during the booking process, he/she will only use it for correspondence within the framework of the booking (confirmation, reminder, rating).
If the guest additionally chooses the newsletter, the provider uses it for electronic advertising purposes for his own similar services under the conditions of §7 para. 3 UWG.
After receiving electronic advertising, the guest can object at any time by sending an email to XXXXXXX, without incurring any costs other than the transmission costs according to the basic rates.
9. Warranty & liability
All information provided by the agent has been compiled with great care. However, no warranty can be given for any errors in data acquisition or data transmission.
Every supplier, customer or third party bears the sole responsibility for the information provided and posted by him on correctness, completeness and topicality, including the indicated prices and availability. In addition, they shall ensure that no content is posted that violates the legal positions of third parties. The agent does not assume any guarantee for the correctness, completeness, quality and legality of the use of the information, as he cannot verify this information.
The Guest shall indemnify the Agent in particular from all claims which third parties are entitled to on account of an infringement of the care for correctness, completeness, quality and legality.
The provider is not liable for defects, damages, claims for damages which arise with the provision of the accommodation service by the provider. Furthermore, the provider does not assume any warranty for special requests to the provider.
If the agent is liable for the culpable violation of essential contractual obligations without gross negligence or intent, the entire liability of the agent is limited to such damages and such a scope of damages, the occurrence of which the agent could typically foresee according to the circumstances known to him at the time of the conclusion of the contract.
Automated queries are not permitted, the data material is protected by copyright so that reproduction, in particular by automated retrieval, is prohibited.
German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) as well as the conflict of laws rules of private international law
11. Place of jurisdiction
Place of performance is Hamburg. With respect to merchants or persons who do not have a general place of jurisdiction, the place of jurisdiction shall be Hamburg. Otherwise, the legal place of jurisdiction shall apply.
12. Severability clause
If any provision of this Agreement is invalid or unenforceable, this provision shall be construed to be compatible with applicable law and to reflect the original intentions of the parties in the best possible manner. The remainder of this agreement shall remain unaffected.